Refund policy

Return & Refund Policy

We want you to love what you ordered. If something isn't right, we're here to help.

Return Window We accept returns within 30 days of the delivery date. Requests submitted after 30 days will not be eligible.

Return Eligibility Items must be unworn, unwashed, in original condition, with original tags and packaging intact, and accompanied by proof of purchase. Sale and promotional items are final sale and not eligible for return or exchange unless damaged or defective.

Exchanges We offer size exchanges within 30 days of delivery, subject to stock availability. Contact us with your order number and the size needed. Exchange shipping fees may apply.

How to Start a Return Email us at seesphyliss@gmail.com with your order number and reason for return. We'll respond within 1–2 business days with return instructions and the return address.

Return Shipping

Domestic (US): A flat $30.00 return shipping fee will be deducted from your refund.
International (EU, UK & other regions): Customer is responsible for return shipping. We recommend a trackable service.
Refund Process Refunds are processed within 5–10 business days to your original payment method after we receive and inspect the item. You'll receive an email confirmation once issued.

Non-Returnable Items

Worn, used, or damaged items
Items missing original packaging, tags, or proof of purchase
Sale and promotional items (final sale)
Damaged or Defective Items Contact us within 7 days of delivery at support@lunelabel.com with photos. We'll arrange a replacement or full refund at no cost.

Contact Us 📧 seesphyliss@gmail.com